Stablehost

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After reading over some of the reviews for StableHost, they seemed to be a favorite among people in the WebHostingTalk forum. Intrigued, I thought I’d give them a try. I was impressed – and you likely will be too, so long as you don’t try to cancel early.

Things I Like:

  • They’re transparent about your bandwidth and disk space limits.
  • The pricing is fantastic. Really affordable for the value you get in return.
  • They have shared, reseller and VPS hosting, with a plan suitable for pretty much everyone. You won’t pay for things you don’t need.
  • Unlimited domains is standard with every plan.
  • The Standard cPanel is used as the control panel, making it incredibly easy to use for beginners and old pros alike.
  • Super fast ticket support (normally a response within 20 minutes for me) – and not just fast support, really helpful support.
  • I believe the support is 100% U.S. based. If it’s not, it’s impossible to tell from the standpoint of a native English speaker.
  • You can choose between a server in the U.S. or Europe, which is a great feature if you’re in SEO.
  • My Uptime Test: 99.91%.

Things I Hate:

  • No prorated refunds. This is a terrible policy; if customers cancel early and take their sites off your servers, don’t charge them for months they don’t use!
  • No chat support. Not a big deal because chat support is normally terrible, but this is one place they could step up and “wow” me.
  • The phone support is only for sales; any billing or technical support must be handled with a ticket.I’ve tried to call and both times I was put on hold for about two minutes, then told that no one was available to chat and given the option of leaving a voicemail. My suggestion? Don’t even bother with their phone support and just submit a ticket. The help you get will more than suffice.
  • My uptime last year while monitoring was just 99.59%. This is not nearly good enough – but they did credit me with a free month of hosting when I brought it up with them, and since then their uptime has been great.
  • Average Server Response Time: 1022 ms. This is just average.

 

Final Take

StableHost is a fantastic company that is built around great support. If you plan on staying with them for the long haul, you won’t likely face many issues.

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